
frequently asked questions
Q: WHAT IS A PERSONAL CONCIERGE?
A: A Personal Concierge/Lifestyle Manager is available to help you balance your schedule in your personal, family and professional life; meaning a service that supports you in all areas required to manage your lifestyle, which will give you the time back to spend on the things you enjoy.
Q: WHO USES THE SERVICES OF A CONCIERGE, PERSONAL ASSISTANT OR LIFESTYLE MANAGER?
A: Times have changed! We live in a complex, fast-paced, challenging world. In some cases, it is a necessity—not a luxury— for everyday people to use the services of a personal concierge or lifestyle manager so they can have a trusted, reliable personal support system or go-to person.
Your never-ending to-do lists, mundane chores, and errands are a time sponge that a personal concierge will happily and effectively absorb so you can leverage your time for the bigger priorities in life.
A Personal Concierge/Lifestyle Manager is ideal for people who need help in any area of their life. People who would benefit from receiving dedicated support and a helping hand in their daily lives, or with work-life integration, or to help them achieve their personal, business, and lifestyle goals.
People that may use a personal assistant, concierge or lifestyle manager may include, but are not limited to:
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Busy professionals
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Business owners or entrepreneurs
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CEOs and executives
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Time-starved working parents
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People juggling career and family responsibilities while caring for aging parents
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Single parents
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Families who need a little bit extra help
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New moms/parents
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Frequent travelers
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Celebrities, professional actors, musicians, artists
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Professional athletes
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People that need help with managing multiple households/residences
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People looking to recharge and revitalize their life
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People dealing with major life changes or transitions
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Seniors
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People that are seeking optimal work-life balance so they have more quality time to focus on what is really important to them.
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People that are looking to simplify, streamline and organize their life, their home and their stuff, to create order out of chaos.
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People recuperating from illness or surgery.
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Just about anyone that is getting lost in the time crunch and feeling overwhelmed from the responsibilities, demands, and deadlines of our 24/7 world—the "too much to do, not enough time" syndrome.
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Anyone that feels like their bucket list is becoming a distant dream.
Q: DO YOU OFFER A CONSULTATION BEFORE MY FIRST SERVICE?
A: Yes! We offer a COMPLIMENTARY 30-minute consultation.
Q: HOW MUCH DOES IT COST?
A: It depends on the context of the role, the scope of work required, and the nature of the service requests and the time it will take to finish the work. Currently, pricing is based on an hourly rate.
Q: ARE MATERIALS, EXPENSES, AND TAXES INCLUDED IN YOUR RATES?
A: No, they are not included. The cost of purchases such as products, merchandise, items, materials, goods and services, or any other related expenses or charges or applicable taxes incurred while executing service requests on behalf of the client are the responsibility of the client, and they are to be pre-paid in full by the client. If Unconventional Concierge is paying for clients' items, a 25% charge will be added to invoice. Third-party services and expenses are also extra and paid by the client.
Q: HOW DO I BOOK A CONSULTATION OR REQUEST YOUR SERVICES?
A: It’s easy! You can reach us by choosing any of the three options below:
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Online: Click the "CONTACT" navigation button at the top right hand corner of this page, where you can complete and submit the form to schedule a consultation, request more information, book a service request, or ask general questions.
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Call or text: 724.388.4772
Q: WHEN IS PAYMENT DUE FOR SERVICES?
A: Payment is due immediately upon receipt of invoice for the services rendered.
Payment for purchases, products, items, merchandise, materials, goods and services, and any other expenses, charges or taxes incurred on the client’s behalf in order to perform the work or service requested is the responsibility of the client and they must be pre-paid in full. If Unconventional Concierge is paying for clients' items, a 25% charge will be added to invoice.
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Q: IS THERE A CANCELLATION FEE?
A: Yes, services must be canceled at least 24 hours in advance. Cancellations without any notice will be held liable for the entirety of the estimated time to complete the scheduled task, as determined by Unconventional Concierge, in addition to the applicable cancellation fee.
If cancelling less than 24 hours notice, half the requested time will be charged.
Less than 3 hours notice, a full payment for services will be charged.
Q: WHAT METHOD OF PAYMENT DO YOU ACCEPT?
A: We accept cash, check, Venmo and Zelle.
Q: WHAT ARE YOUR HOURS OF BUSINESS?
A: The reality is, this is a 24/7 business which means we will try to maintain a flexible schedule in order to be readily available to serve our clients. Emergencies can arise and life happens. If you have a request outside of our standard business hours, then you may reach us by phone/text at 724.388.4772 or email at Jessica@Unconventional-Concierge.com. We frequently monitor requests and will respond to you as quickly as possible.
Business office hours are:
Monday to Friday: 8:00 A.M. – 4:00 P.M.
Ideally, we prefer to be given 24 hours notice for service requests. We will do our absolute best to accommodate urgent or last-minute requests, or requests that fall outside of our standard business hours as well as requests beyond our service area.
Any services or work performed outside of regular business office hours, such as evenings, overnights, weekends, and holidays will incur additional charges and/or premium rate.
Q: WHAT IS YOUR SERVICE AREA?
A: We service Indiana, PA and beyond. We are more than happy to accommodate clients outside of our current service area. If traveling outside of Indiana, PA our clock will start when we leave our office and continue until we return back to our office.
Q: CAN I REQUEST SERVICES THAT ARE NOT LISTED ON YOUR WEBSITE?
A: Yes, of course! We will make every effort to accommodate your requests, with the provision that they are ethical, legal, and safe. Contact us and let us know how we can best assist you. As always, we will do our best to find a way to make it happen.
Q: IS THERE A MINIMUM BILLING PERIOD?
A: We bill a minimum one-hour charge and then in 15-minute increments thereafter.